Shipping Policy

Thank you for shopping with Folddrape. This Shipping Policy explains how we process, ship, and deliver orders placed through www.folddrape.com. By placing an order, you agree to the terms outlined below.

1. Shipping Coverage

Folddrape currently delivers to most countries and regions within Europe. Delivery availability may vary depending on the destination and local carrier service.

If we are unable to deliver to your location, we will notify you as soon as possible and arrange an appropriate solution or refund where applicable.

2. Order Processing
   Orders are processed after payment has been successfully confirmed.
   Standard processing time is 1–3 business days.
   Orders are processed from Monday to Friday, excluding weekends and public holidays.
   Orders placed on weekends or holidays will be processed on the next business day.

During periods of high order volume or promotional events, processing times may be slightly longer.

3. Estimated Delivery Time

After dispatch, estimated delivery times are generally:

Most European destinations: 3–7 business days
Remote or island regions: 5–10 business days

Delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Please allow up to 48 hours for tracking information to become active after shipment.

6. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions
Customs inspections
Transportation disruptions
Public holidays
Carrier delays
Force majeure events

Folddrape shall not be liable for delays caused by third-party logistics providers or events outside our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges resulting from incorrect address information may be the customer’s responsibility where permitted by applicable law.

If you notice an error in your shipping information, please contact us immediately at:

Email: curtain@folddrape.com

We will make reasonable efforts to update your order before shipment.

8. Failed Deliveries

If a package is returned to us due to:

Incorrect delivery information
Failure to collect the package
Repeated unsuccessful delivery attempts

we will contact the customer to arrange redelivery where possible. Additional shipping costs may apply where permitted by applicable law.

9. Damaged or Missing Packages

If your package arrives damaged or items are missing, please contact our customer support within 48 hours of receiving your order.

To assist with the investigation, please provide:

Your order number
Photographs of the package and products
A description of the issue

We will investigate the matter and provide an appropriate resolution in accordance with applicable consumer protection laws.

10. Customs and Import Duties

Orders shipped within Europe generally do not incur customs procedures between participating countries.

For destinations where customs duties, import taxes, or other governmental charges apply, customers are responsible for such charges unless otherwise stated at checkout.

11. Delivery Acceptance

Ownership and risk of loss pass to the customer upon successful delivery to the shipping address provided in the order.

Customers are encouraged to inspect their package upon delivery and notify us promptly if any issues are identified.

12. Shipping Restrictions

We reserve the right to decline shipments to locations where delivery is restricted by law, carrier limitations, sanctions, or circumstances beyond our reasonable control.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect operational changes, legal requirements, or improvements to our services.

Any updates become effective immediately upon publication on this page.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support Team:

Website: www.folddrape.com

Email: curtain@folddrape.com

We are committed to providing timely assistance and will respond to your inquiry as soon as reasonably possible during our business hours.