Contact Us

We are committed to providing professional and responsive customer service. If you have any questions regarding our products, your order, shipping, returns, or any other inquiries, our customer support team is here to help.

Customer Support

Email: curtain@folddrape.com

For the fastest response, please contact us by email. We aim to reply to all customer inquiries within 1–2 business days.

How We Can Help

Our customer support team can assist you with:

Product information and recommendations
Order status and tracking
Shipping and delivery inquiries
Returns and refund requests
Payment-related questions
Product quality concerns
General customer support
Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (Central European Time, CET)

Saturday, Sunday & Public Holidays: Closed

Any emails received outside of our business hours will be answered as soon as possible on the next business day.

Before Contacting Us

To help us process your request more efficiently, please include the following information where applicable:

Your full name
Order number
Email address used for the purchase
A detailed description of your inquiry
Photos or supporting documents (if reporting a damaged or incorrect item)

Providing complete information will help us resolve your request more quickly.