FAQ

Welcome to Folddrape’s Frequently Asked Questions page. Here you’ll find answers to some of the most common questions about ordering, shipping, returns, and our products.

1. What products does Folddrape sell?

Folddrape specializes in curtains and window treatment products, including blackout curtains, sheer curtains, linen curtains, thermal curtains, decorative drapes, and selected home window accessories.

2. Which countries do you ship to?

We currently deliver to most countries and regions within Europe. Shipping availability may vary depending on your location.

3. How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed during weekends or public holidays will be processed on the next business day.

4. How long does shipping take?

Estimated delivery times are:

Most European destinations: 3–7 business days
Remote or island regions: 5–10 business days

Delivery times are estimates and may vary depending on the destination and shipping carrier.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

6. Can I change or cancel my order?

If your order has not yet been shipped, please contact us as soon as possible.

Once an order has been dispatched, changes or cancellations may no longer be possible.

7. What payment methods do you accept?

We accept secure online payment methods available during checkout.

Available payment options may vary depending on your country or region.

8. Can I return my order?

Yes.

Eligible products may be returned in accordance with our Return & Refund Policy.

Customers located within the European Union may also benefit from statutory consumer withdrawal rights where applicable.

9. Who pays for return shipping?

If the return is due to a defective, damaged, or incorrect product, Folddrape will cover the reasonable return shipping costs where required by applicable law.

For returns requested for personal reasons, customers may be responsible for return shipping costs unless otherwise required by law.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours after delivery.

To help us investigate the issue, please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

11. Are your product colors exactly the same as shown online?

We make every effort to display our products accurately.

However, slight differences in color may occur due to monitor settings, screen brightness, lighting conditions, or manufacturing variations.

12. Are custom-made curtains returnable?

Custom-made or personalized products may not be eligible for return except where required by applicable law or where the product is defective.

Please review our Return & Refund Policy for more information.

13. Is my payment secure?

Yes.

All payments are processed through secure third-party payment providers using industry-standard security measures.

Folddrape does not store your complete payment card information.

14. How is my personal information protected?

We are committed to protecting your privacy.

Personal information is processed in accordance with our Privacy Policy and applicable European data protection laws, including the General Data Protection Regulation (GDPR).

15. Do you offer subscription services?

No.

All products sold on www.folddrape.com are offered as one-time purchases only.

We do not provide recurring billing, subscriptions, automatic renewals, or membership purchasing programs.

16. How can I contact customer support?

If you have any questions, please contact us by email.

Customer Support Email: curtain@folddrape.com

Our customer support team will respond as soon as reasonably possible during normal business hours.

17. Can I purchase products for commercial use?

Our products are intended primarily for personal household use.

If you are interested in larger quantity purchases, please contact our customer support team before placing your order.

18. Will I receive an invoice?

An order confirmation will be sent to your email after your purchase.

If you require additional documentation relating to your order, please contact our customer support team, and we will assist you where possible.

19. What happens if my package is delayed?

Occasionally, delivery may be delayed due to customs procedures, carrier operations, severe weather, or other circumstances beyond our reasonable control.

We appreciate your patience and recommend checking your tracking information before contacting customer support.

20. How can I contact Folddrape?

Website: www.folddrape.com

Customer Support Email: curtain@folddrape.com

Thank you for choosing Folddrape. We appreciate your trust and are committed to providing quality products and reliable customer service.